Ragnar's Product Knowledge and Grooming Tips
Ingredient Questions
What is the Difference Between SLS and SLES?
Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES) are both surfactants and are added to products to increase the foaming action when the product used. This is done due to the widely accepted notion that foam equals product performance.
Both SLS and SLES are also used in a wide variety of personal care products such as soaps, shampoos, body washes, toothpastes, and many other products where you would expect to see foaming action. These ingredients lower the surface tension of water and act as a dispersion agent to properly mix the ingredients in fragrance oils and body sprays. Due to these properties SLS & SLES are also popular in moisturizing lotions and sunscreens.
So what’s the difference between SLS and SLES? The major difference is in the manufacturing process. To make SLES, SLS goes through a process called “ethoxylation.” Why go through this process for chemicals that appear to be the same? While both are very similar, SLS is a skin irritant. This can cause some minor skin irritations like dry, itchy skin. SLES is formulated be much milder and will not irritate the skin.
Where are your ingredients sourced?
All of our ingredients are consciously sourced from across the globe. For example our Aloe Vera is from the Arabian Peninsula, our Coconut Oil is from the Seychelle Islands, and our Extra Virgin Argan Oil is from Morocco.
Are the products human EU compliant?
Yes, Kibble Pet chose to only use ingredients that are compliant witth the EU Cosmetics Regulation.
Why do you list the full ingredient name when everyone else doesn't?
Why would you want to use something that doesn't list the full ingredient names!?
We are proud of our transparency in all what we do. That is why all of our ingredient napes are listed. Often times other product lines will state the common name of ingredients, but then you really aren't sure what you are using. We wanted to share the exact names of each ingredient so that you know what you are getting.
Usage Questions
When should I use Waterless Shampoo?
I use the waterless shampoo when I am a bit smelly but its not time for a full bath. Sometimes if I have really dirty paws I spray the waterless shampoo and wipes to get rid of the dirt without a full bath!
How often can you wash your hair?
You can wash your hair as much as everyother day but I prefer my weekly baths!
Do you use conditioner every time you get washed?
Yes, because I have such long hair it is essential that I keep it hydrated. I even make my mom spray the dematter after to make sure I don't get tangles! But my friend Bubs the pug only uses conditioner every other bath!
How do you use the Miracle Dematter?
You can use the Miracle Dematter in a couple of different ways. The first and most popular is to detangle. Spray the dematter onto the tangle and massage it in then begin to separate the tangle. If it is super stubborn then repeat the first step to loosen it more.
The next is to use it as a conditioner substitute. To do that after shampooing and towel drying you can spray the dematter all over damp hair and dry as you normally do.
Why does your shampoo not lather as much as my old dog shampoo?
Think of it like when your mom goes to the hair salon.
Dirt build up, lathers more for the second rinse.
When do you use the Light Leave-in Spray?
I only use the light leave-in spray when mom forgets to order more Dematter because I have long hair. Some of my friends that have shorter hair or even long fur use it when they need some more hydration. Mom likes to think of it as a human protein spray equivalent.
How do you not lick the Pawfect Paw & Snout off once it's applied?
Mom and Dad always make sure to give me a snack or do it right when I'm falling asleep so I am preoccupied.
Why is the Waterless Shampoo a wet spray?
Using a powder dehydrates the skin and fur and can clog your pores. It is much healthier for us pups to have a liquid spray that will dry.
What is human salon quality?
Human salon quality means that everything is human professional salon quality. Kibble Pet products have been formulated by the same experts that make human products and only use the best ingredients.
Kibble Pet Grooming Service Information
What should I expect at my Kibble Pet Grooming appointment?
A member of our front desk team will great you and your pup and get you checked in. We will make note of any concern you may have (i.e. skin allergy, injury, etc.) If you are scheduled for a groom we will confirm the type of cut you want via the grooming preference sheet. If you wish to speak directly to the groomer, you may. We will confirm you have the necessary veterinary records and forms signed. We will contact you via call or text when your dog is ready to be picked up.
What information do I need to provide before my appointment?
For your first appointment, you will need to fill out the New Client Form, which is available on the website, and provide necessary veterinary records: Rabies vaccination, bordatella vaccination, and parvo vaccination.
How does complimentary curbside drop off and pick up work?
When you arrive at the Kibble Pet Grooming location please give us a call at that locations phone number and indicate the year, make, and model of your vehicle. A member of our front desk team will meet you at your vehicle and walk your dog inside. When you arrive for pickup, please call again and we will have your dog out to you within 5 minutes. Please note if you are using curbside pickup and drop off, you will be required to pay prior to your appointment over the phone.
When should I start getting my puppy groomed?
We recommend introducing your dog to grooming at the 12 week age. We may only accept dogs with the required veterinary information. We take extra care to ensure young puppies are comfortable for their first formal grooming and bathing experiences.
How often should I bring my dog in if he/she gets matted often?
If your dog mats easily and you prefer it to have longer hair cuts you should bring your dog in for a professional groom every 6-8 weeks. Regular brushing in between professional visits is recommended to prevent severe matting. If you prefer your long haired dog to have a shorter haircut, professional grooming every 8-10 weeks is sufficient with regular brushing in between visits.
What veterinary infomormation do I need to provide?
Kibble Pet Grooming requires records of Rabies, Bordatella, and Parvo vaccinations. We also require the name and phone number of your preferred veterinary clinic in case of emergency.
How long does a groom take?
On average, a groom takes approximately 3-4 hours. However, depending on the size and hair length groom time can vary up to 4+ hours.
How long does a bath take?
On average a bath takes between 3-4 hours depending on the size and hair type of the dog.
What do I need to fill out as a first time client?
As a first time client you should fill out our New Client Form, which is available on the website at www.kibblepet.com. If you are unable to fill out the New Client Form online, you may fill one out in the salon upon arrival. You may scan the veterinary records into the New Client Form, email them to grooming@kibblepet.com, or provide us the veterinary clinic and phone number and we can contact your vet directly.
How do memberships work?
The Unlimited Bath Membership is priced based on dog size and offers unlimited baths each month. The Super Hair Maintaince membership includes one bath and one groom per month. Price is based on dog size. Unused services do not roll over. Memberships are billed on the first of the month.
What do I do if I am unsure what style of cut I want for my dog?
At check in, we offer a grooming preference sheet where you can indicate the desired length and style for each part of your dog. You may also speak to our groomer for recommendations.
